Holiday Inn Express & Suites Nashville Southeast - Antioch, an IHG Hotel

We were in town for a travel baseball tournament. We finished our games prior to check-in time, but we thought we would swing by to see if a room was ready. Upon walking in, Jessica, the front desk employee, greeted us with a warm smile. She informed us that the hotel was booked the night prior and that our room would be ready in an hour and a half. No worries, we knew we were early. I asked if she could call when our room was available, to which she obliged. She gave me a list of local restaurants, etc. to use to kill time. I walked out to the car, and my phone rang. It was Jessica letting me know our room would be ready in 15 minutes. This all came from an employee who was 30 minutes from leaving her shift. Customer Service Level 100! Also, the pool was nice and not overcrowded which allowed our team to get an hour of swimming in after a hot day on the baseball field.

The location was 3-4 min away from our great nephew! That was spectacular. Breakfast was good also. Loved the cinnamon danish.

The staff were friendly, courteous and so efficient! Exceptional and helpful people. God bless them. The price was good & housekeeping was the best I have had at a chain hotel for a long time. The complementary breakfast was also generous with good options. Great location; with nearby outlet malls, delicious Edley's barbecue within 30 minutes and easy access to the Hermitage.

I never had the breakfast but all the other amenities were great. Even the bed was pretty comfortable.

We enjoyed the hot breakfast bar each morning. We enjoyed the indoor pool while it was cold in Nashville in December. We also enjoyed the convenient location to shopping and eating.